How will my order be shipped? Will it be discreet?
All of our orders are shipped discreetly. We only used plain, unmarked boxes and envelopes for shipping your order to you. For more information about how our parcels ship, please see our shipping information page.
How will my payment show up on my credit card statement/bank statement?
All orders that are paid by credit card are charged under our legal company name for privacy reasons. Your credit card statement will read as the charge coming from:
This also applies for payments coming through PayPal. Your PayPal transaction will show up as coming from:
Any inquiries will only reveal that clothing accessories and/or medical supplies have been purchased for your privacy.
Why do I have to provide my billing information?
In order to verify your credit card for payment, we must have the correct billing information (the information that appears on your credit card statement). This helps us to eliminate fraudulent orders, which helps us keep our prices down. We will NEVER contact you at your billing address.
What methods of payment do you accept?
We accept VISA, MasterCard, PayPal and Money Order.
At this time, we cannot accept Interac/debit cards, Discover or American Express, except when used via PayPal. We also recommend using PayPal if you are planning to pay with a prepaid credit card.
We are unable to accept personal checks.
In order to prevent fraud, international orders may be required to pay via bank transfer or international money order.
I want to pay with American Express, Discover, or with a prepaid credit card, but I don't have a PayPal account. How can I do it?
You don't need a PayPal account to make a payment via PayPal! When you place your order with us, simply select PayPal as your methd of payment. After you provide your order information to us, you will then be brought to the PayPal web site.
At that time, you can choose to pay using your PayPal account (if you have one), or you can pay using American Express, Discover, or a prepaid gift card as a "PayPal guest." This option is immediately under the 'log in' option on the PayPal web site.
I was charged an international fee. Why?
Some financial instutions, banks, and credit card companies may charge you an international fee. This is not a charge issued by us, however it sometimes occurs because we are a Canadian company.
If you have been charged an international fee, please contact your bank or credit card company, and notify them that the charge needs to be reversed. If your bank or credit card company is unwilling to reverse the charge, please notify us and we will do our best to correct the problem.
How do I qualify for free shipping?
All orders that are over $100 (before taxes) instantly receive free ground shipping. Orders less than $100 are required to pay a flat shipping fee.
All international orders are still required to pay for shipping, no matter what the dollar value of their order.
What if one of my items is out of stock or is back ordered?
If your order is temporarily back ordered for a few days, or is a special order item that needs to be ordered in from our manufacturer, we will ship your order out as soon as the product arrives. If your item is backordered for more than one week, we will cancel your item, refund the money and notify you.
We do our very best to notify all of our customers immediately if there are any delays in shipping.
I haven't received my tracking numbers yet. Why?
Our personalized order confirmations are sent out only after your complete order has been shipped to you. If you haven't received your personalized thank you from us yet, it may be because we are a little bit behind in sending out the e-mails, or it may be that your complete order hasn't shipped yet. If you're not sure about the status of your order, please contact us.
What if I order the wrong size or style of breast form?
If the size or style is wrong when the breast forms arrive, please let us know immediately. We can then exchange your breast forms for a different style or size.
Do NOT attach your breast forms if you think that they may be the wrong size or style for you, as we cannot accomodate exchanges or returns on used product.
Clearance, special order and custom color forms are final sale and cannot be returned or exchanged. Self-adhering or attachable breast forms cannot be returned or exchanged due to hygienic reasons, so please take your time to ensure that you have ordered the right product.
If you have questions, please contact one of our fitters. Please note that all exchanges are responsible for a $15 reshipping fee.