Warranties
Warranties: Confidence comes with coverage
Some stores are happy to sell you a product. The good ones are willing to stand behind it. Many of the products we carry include a manufacturer's warranty and/or an additional quality guarantee, giving you added protection and peace of mind when purchasing from The Breast Form Store.
Check your product's warranty
Warranty coverage varies by manufacturer and product. The specific warranty information for each eligible item is listed directly on its product page, including details about the coverage available for that product.
Need to make a claim?
If you believe your product has a defect or issue covered by its warranty, you can submit a warranty claim online. Our team will review your claim and guide you through the next steps.
If your item was purchased before November 1, 2025, please contact us via e-mail to start your warranty claim.
FAQ
Warranty coverage varies by manufacturer and product, but most of our manufacturers' warranties will provide a free replacement of the defective item.
Customers are responsible for shipping costs associated with a warranty replacement unless they opted in for free returns & exchanges at the time of purchase.
Warranties generally do not cover normal wear and tear, accidental damage, misuse, improper care, or unauthorized alterations. Please refer to the warranty information on your specific product's page for complete coverage details.
Warranty periods vary by product and manufacturer. The warranty period for eligible products is listed on the product page. Breast form warranties typically range from 30 days to 2 years.
Unless specifically instructed by the manufacturer, you do not need to register your product for your warranty to be valid.
In order to submit a claim, you will need certain information:
- Your order number
- The name and/or e-mail used to make the purchase
- The product affected
- A description of the issue
- Photos of the issue
Some brands may require additional information for their warranty process. If so, our warranties team will let you know.
Once your claim is submitted, our team will review the information provided and may request additional details if needed. Eligible claims will then be submitted to the manufacturer for review.
Resolution options may vary depending on the manufacturer's warranty and the nature of the issue.
Warranty claim processing times vary depending on the manufacturer and the information required to review the claim. We'll keep you informed throughout the process and contact you if additional information is needed.
We strive to have all warranty claims processed within one week.
Our online warranty portal is only available for purchases made on or after November 1, 2025. If your item was purchased before this date, please contact us by email to submit a manual warranty claim.
No, we are unable to handle warranty claims for products purchased from other retailers. We are only able to handle warranty claims made through The Breast Form Store.
