Returns & Exchanges
Returns & exchanges made simple
We want you to feel gorgeous and love your purchase! That's why The Breast Form Store is proud to offer 30-day returns on eligible items, giving you more time and flexibility to make sure your item(s) is right for you.
Want free return shipping? Add Checkout+ to your order at checkout. If you need to return an eligible item, just start your return in our online return portal and a prepaid return label will be provided at no extra cost. Without Checkout+, return shipping is the customer's responsibility. Checkout+ doesn't change which items are eligible for return, final sale items and attached breast forms are still not returnable.
Check your product's return policy
Because we offer hundreds of different products, return & exchange eligibility may vary by item. The specific return and exchange policy for each product is always listed on that product's page. Not sure if an item is eligible? Contact one of our certified fitters — we're happy to help!
Important: Breast Forms
Do not attach your breast forms until you're sure you love the fit and size. Once breast forms have been attached to your body in any way, they cannot be returned or exchanged.
Uh-Oh! Returns Policy
Ordered a final sale item that didn't work out quite the way you hoped? Don't worry, it's not an Uh-Oh! We've got you covered.
We understand that shopping for items like breast forms, lingerie, and specialty products can sometimes be difficult, especially when trying something for the first time. While final sale items cannot be returned or exchanged, our Uh-Oh! Policy is here to give you more peace of mind.
Here's how it works:
If your final sale item doesn't work out, you may be eligible to receive store credit equal to 25% of the original purchase price of the item.
- Receive 25% of the item's purchase value as store credit
- Store credit never expires
- Store credit can be used toward a future purchase at The Breast Form Store
- Store credit cannot be exchanged for cash or used as a refund
All Uh-Oh! Policy requests are subject to review and approval by The Breast Form Store. This policy may be modified or discontinued at any time.
Final sale
Any item that is considered final sale cannot be returned or exchanged. This includes outlet items, custom made products, mystery boxes, cosmetics & intimates. All final sale items are eligible for our Uh-Oh! Final sale policy.
FAQ
We are happy to offer returns or exchanges on eligible items if the process is started within 30 days of delivery. Please refer to the return policy listed on the individual product page, as eligibility may vary by product.
Simply submit your return or exchange request through our online return portal. Once your request has been reviewed, you'll receive instructions on the next steps.
Customers are responsible for the cost of shipping their item back to us and for shipping the replacement item to them. If you opted in for free returns & exchanges at the time of purchase, eligible return shipping and exchange shipping fees may be covered based on your selected coverage.
Eligible returns are subject to a 20% restocking fee. Original shipping costs are also non-refundable and may be deducted from your refund unless you opted in for free returns & exchanges at the time of purchase.
Once your return is received at our head office in Canada and inspected, we will process your exchange, refund or store credit. Any applicable restocking fees, original shipping costs, or charges for missing items may be deducted from the final refund amount.
If you are located in the United States, please allow up to two weeks for your package to reach our head office after it has been delivered to the return address you were provided.
Items that are returned damaged, used, altered, or not in their original condition may be ineligible for a refund. Depending on the condition of the item, a credit of up to 50% of the original purchase value may be issued at our discretion.
All items and included accessories must be returned. Missing items, such as care kits or other included accessories, may be charged at their full retail value and deducted from your refund or store credit.
If your package is returned to us as undeliverable, we'll contact you to discuss your options. You may choose to have your order reshipped to a corrected address. If the delivery issue was caused by an incorrect address at checkout, additional shipping fees may apply. Customers who opted in for free returns & exchanges at the time of purchase may be eligible for covered return or reshipment shipping.
If you choose not to have your order reshipped, or we do not hear from you within 10 business days, the order may be processed as a return and will be subject to any applicable return fees, including restocking and shipping fees.
If your package, shipping box, or item arrives damaged, please contact us as soon as possible so we can help resolve the issue. We ask that you notify us within 48 hours of delivery whenever possible. This allows us to document the damage and begin working with the shipping carrier promptly. Claims reported after 48 hours may not be eligible for replacement or refund.
Lost, stolen, or damaged shipments may require a claim with the shipping carrier. We're happy to help facilitate the claim and provide any supporting documentation needed.
Please note that shipping claims must be investigated and approved by the carrier before a replacement or refund can be issued.
