Returns & Exchanges
What can be returned or exchanged?
Our policy is to have happy, satisfied customers. We do our very best to provide the most accurate information about every product on our web site, and we are proud to offer fitting advice over the phone and by e-mail with certified fitters. Rest assured, we want to make sure you feel beautiful!
We do our very best to be as clear as possible about all of our returns & exchanges. As our web site offers hundreds of products, each item will have its own return & exchange policy listed on the product page. Please always check this section for the details for that specific item.
If you are unsure if your item could be returned or exchanged, or if you are not sure if the item is right for you, please contact us. We are always happy to help you find the perfect product for your needs!
Helpful tip for ordering breast forms
Do not attach your breast forms to your body until you know that you love them! Only attach them once you are sure of your sizing. Once they have been attached to the body in any way, they cannot be returned or exchanged.
How do returns work?
Step 1
Request an RA number
Once you made the decision to initiate a return or an exchange, contact us to request your RA number. This must be done within 48 hours of the package being delivered or your RA number may be denied.
Step 2
Check your email
Once your RA number request has been received and reviewed, we will send you an email with all of the information you need.
Step 3
Pack up your return
Following the instructions provided, pack up your items and send it back to us for review.
Make sure your RA number is clearly listed on the outside of the box and a copy of your invoice or order confirmation is included inside the box.
Step 4
Watch for updates
Once your package is received at to our head office in Vancouver, Canada, your order will be inspected. You will then be contacted by email with any updates regarding your order.
All returns that are received during the week are inspected on Fridays.
What types of items are final sale?
An item is considered final sale for a number of reasons. This may be for health or sanitary reasons, restrictions placed on us by the manufacturer, or because the item is a special order item made specifically for the client. Many, if not all, of these policies are standard with all vendors. Types of final sale items may include:
- Any item(s) that has been used in any manner and is not in resellable condition
- Self-adhering breast forms
- Foam breast forms
- Special order breast forms
- Custom made breast forms
- Silicone breastplates
- Body adhesives
- Clearance and discontinued items
- Cosmetics and makeup
- Hosiery and nylons
- Lingerie, swimwear and intimates
- Padded panties, gaffs and undergarments
- Shapewear
- Wigs and wig caps
If any of the above item(s) were damaged during shipment and/or were shipped in error, exchanges and/or returns will be allowed and the corresponding shipping fees will be waived. However, it is still the customer’s responsibility to return the product unused and in resellable condition.
What does a return or an exchange cost?
If your item(s) are eligible for a return or an exchange, you are responsible for:
- Return shipping of your goods to The Breast Form Store
- The price difference between the item(s) being exchanged, as appropriate
- Exchange or return fee(s), as appropriate
We recommend that clients send packages back using a method with a tracking number and insurance in case the parcel is lost or damaged in shipping.
We also recommend using ground shipping rather than an expedited shipping service, however returns must be received back to the provided address within fourteen (14) calendar days of the RA number being issued or the package may be sent back return to sender.
Return labels are available on request only, and will result in the shipping charge being paid by the customer at the time of the return or exchange is completed.
| Fees that apply on all orders |
|
Exchange fees
| Customer’s location | Reshipping fee |
| Canada | $25 plus tax |
| America | $15 |
| International | Flat rate shipping via DHL |
Return fees
| Return type | Restocking fee |
| Order with breast forms | $20 plus original shipping |
| Order without breast forms | $15 plus original shipping |
Clients who have paid shipping on their order will have the difference in price charged or refunded as the shipping fee.
Potential fees
We do our best to keep our products as low as possible and to provide as much information as possible. In order to make sure that every client gets the best possible experience from The Breast Form Store, certain fees may apply to returns and exchanges that do not come back in resellable condition. To avoid being charged any potential fees, please return the item in the manner you wish to have received it.
In extreme cases, a return or exchange will be refused and returned to the client at their expense or disposed of. These clients may be refused returns or exchanges in the future.
| Reason | Fee |
| Missing packaging, including plastic cradles | up to $25 |
| Damaged packaging, including plastic cradles | up to $25 |
| Deep clean fee | $15 |
| Missing item(s) | Regular retail price |
| Used, worn, or otherwise damaged product | Up to 50% of the purchase price |
| Return to sender or refused shipment containing special order and/or customized product, including any Divine Collection products | 10% of the purchase price of the special order and/or customized product, up to $100/item, in addition to restocking fee |
Undelivered & return to sender packages
If a parcel is returned to us as undeliverable, we will contact the client to initiate a reshipment to a corrected address.
If the address is incorrect due to the fault of The Breast Form Store or the carrier, The Breast Form Store will pay for reshipping the order. If it is an error by the client, the client will be responsible for a re-shipping fee for the order to ship again.
If the client chooses to process the order as a return instead, the client will be responsible for all fees that may be applicable. If we do not hear from the client within ten (10) business days, we reserve the right to process the order as a straight return.
Packages lost or damaged during shipping
If an item or shipping box is damaged in any way, we ask that the customer let us know immediately so we can rectify the situation.
If we are not notified within 48 hours of the package being delivered, we cannot guarantee that the item will be able to be replaced and/or refunded.
Packages that are lost, stolen, or damaged are at the responsibility and the expense of the customer, however we will do our very best to help facilitate any shipping claims and supporting documentation required.
All claims must of lost, stolen or damaged shipments must be investigated with the shipping carrier through a claim. Only once a claim has been approved by the shipping carrier are we able to reship or refund an order, as requested by the customer.
Request your RA number
Refunds
Refunds will be processed as soon as the order has been received back and inspected for eligiblity. You will receive an email regarding your refund as soon as it is completed.
Some clients may find that their refunds appear immediately, but it may take up to two (2) weeks to show back up to your credit card, depending on your provider.
Uh-Oh! Returns Policy
30% off replacement item
If you are unable to get in touch with us prior to placing your order and the item isn’t quite what you were hoping for, it’s ok to say “Uh-Oh!”
We know that many of our items cannot be returned or exchanged, but we wanted to give you piece of mind when purchasing a final sale item.
Our customer service team and certified breast form fitters would love to work with you one on one to find the perfect fit for your needs. Please contact us before placing your order so we can help you get the perfect fit the first time!
If the item you ordered does not fit as expected and it cannot be returned or exchanged, we will offer a 30% discount of the same item in a different size. If it is determined that you may be better suited to a different style of product, we will offer a 15-30% discount on a different replacement item (subject to capacity from the manufacturer).
To take advantage of our Uh-Oh! returns policy, please contact us.
- Can only be redeemed once per client per garment ordered incorrectly
- Can only be applied to regular price items (no sales, clearance, or combo packs)
- Discount cannot be stacked with coupon codes or special offers
- 30% discount is only valid on the same item at regular price
- 15-30% discount on a different style of replacement item is solely at the discretion of The Breast Form Store and may not be offered
- Uh-Oh! returns policy may be discontinued at any time\.