Returns & Exchanges
Our policy is to have happy, satisfied customers. We at The Breast Form Store do our very best to provide the most accurate information on our web site, and provide fitting advice over the phone and by e-mail for our clients.
We do our very best to be as transparent as possible about all return and exchange policies on the item itself. Always check the product’s returns & exchanges section on the product page for the most correct information regarding the returns & exchanges policy for that specific item.
If you are unsure if an item can be returned or exchanged, or you are not sure if the product is right for you, please contact us. We are always happy to make sure you are getting the perfect product for your needs.
We ask that all customers contact us within 48 hours of the package being delivered so that we may initiate a return or exchange.
Helpful tip when ordering breast forms
DO NOT ATTACH your breast forms to your body until you know that you love them! Only attach your breast forms once you are sure of your sizing, as that any breast forms that have been attached to the body in any way cannot be returned or exchanged.
How to file for a return or an exchange
If the product is unsuitable, contact us with in 48 hours of receiving the item(s) so that we may initiate a return or exchange for you.
When you contact us to initate a return or an exchange, we will issue you an RA (Return Authorization) number that must be placed on the outside of the package. We will also inform you of the return address.
Orders that are not returned following the instructions provided may be delayed in processing or may be denied by the warehouse on arrival.
Return postage, along with insurance (if applicable), is the responsibility of the client (unless a product was shipped incorrectly or damaged during shipment). We strongly recommend that all clients retain a tracking number and proof of insurance on all parcels in case of delivery failures.
Once your parcel is received at our head office, we will inspect the product to make sure it is in resellable condition and that everything that should be returned has been returned. Once this is completed, we will then process your exchange or return as appropriate.
Parcels must be received back to The Breast Form Store within fourteen (14) calendar days of the RA number being issued. Items that have not been received back within this time period, with the exception of unavoidable postal delays, will not be accepted for return or exchange.
Request an RA number
Fees for exchanges or returns
Exchanges are subject to a reshipping fee as appropriate to the order, as free shipping (if applicable) is only eligible once per order. This is to help cover our costs, so that we may continue to offer great products at a low price.
- Canadian and American exchanges are subject to a $15 reshipping fee for ground service.
- International exchanges will be subject to reshipping as per our flat rate shipping options.
Straight returns are subject to both a restocking fee and the original shipping fee.
- $20 restocking fee for orders containing breast forms
- $15 restocking fee for all other orders
Clients who have paid shipping on their order will have the difference in price charged or refunded as the shipping fee. All fees are subject to tax as appropriate.
Returns and exchanges for breast forms & breastplates
Most breast forms can be returned or exchanged, as long as they meet the following conditions:
- In original, undamaged packaging
- Not been adhered to the body in any way
- Unworn, unused, and resellable condition
Always check the product’s returns & exchanges section on the product page for the most correct information regarding the returns & exchanges policy for that specific item.
Final sale items
Some items cannot be returned or exchanged and are considered final sale for a number of reasons. This may be due to health or sanitary reasons, restrictions placed on us by the manufacturer, or because the item is a special order item made specifically for the client. Many, if not all, of these policies are standard with all vendors.
Please understand that the policy regarding final sale items are in place to protect all of our clients. We ask that you please make sure you have chosen the correct size and color before submitting your order for an item that is final sale.
Final sale items include:
- Self-adhering breast forms/breastplates or breast forms/breastplates that have been adhered to the body
- Foam breast forms
- Special order breast forms (tawny or sable breast forms, or custom made breast forms)
- Silicone breastplates
- Body adhesives
- Bras and camisoles
- Clearance and discontinued items
- Cosmetics and makeup
- Costumes
- Gift certificates
- Hosiery and nylons
- Lingerie, swimwear and intimates
- Padded panties, gaffs and undergarments
- Shapewear
- Wigs and wig caps
- Any item(s) that has been used in any manner and is not in resellable condition
Undeliverable and packages that are 'return to sender'
If a parcel is returned to us as undeliverable or as return to sender, we will contact the client to initiate a reshipment to a corrected address.
If the address is incorrect due to the fault of The Breast Form Store or the carrier, The Breast Form Store will pay for reshipping the order, if that is the option chosen by the client. If it is an error by the client, the client will be responsible for a re-shipping fee for the order to ship again.
If the client chooses to process the order as a return instead, the client will be responsible for all restocking and/or original shipping fees that may be applicable, as per our shipping and returns policies. If we do not hear from the client within ten (10) business days, we reserve the right to process the order as a straight return.
Missing, lost, used, worn, or otherwise damaged products
If an item is missing from the order on initial delivery to the customer, or if the product or shipping box is damaged in any way, we ask that the customer let us know immediately so we can rectify the situation. If we are not notified within 48 hours of the package being delivered, we cannot guarantee that the item will be able to be replaced and/or refunded. This is due to restrictions that are placed on us by the shipping carriers.
Packages that are lost after delivery or stolen are the responsibility of the customer, however we will do our very best to help facilitate any shipping claims and supporting documentation required. Packages that are lost in transit will be investigated with the shipping carrier first. Once a claim has been processed and approved by the shipping carrier, the order will be re-shipped or refunded, as requested by the customer.
If an item is received back in non-resellable condition (missing packaging, damaged boxes, worn, smelling of perfumes, deodorants or smoke, and/or showing other signs of use), the client is responsible for a $15 cleaning fee. In extreme cases where the item(s) cannot be cleaned, the item(s) will be void of our return policy and will be returned to the client at their expense.
Any additional item(s) that go with an item purchased (such as adhesive or care kits) must be included, with the item(s) being sent back, or the client will be charged the regular retail price for the product that is missing.
Refunds
Refunds will be processed as soon as the order has been received back and inspected for eligiblity.
Some clients may find that their refunds appear immediately once it is completed by The Breast Form Store. However, sometimes it may take up to two (2) weeks to show back up to your credit card. This is because some credit card companies treat refunds like a payment to your credit card.
The 'Uh-Oh!' Policy
We understand how difficult it may be to order certain garments online, sight unseen, especially if you are unsure of your sizing. Because of this, we have introduced a policy for all of our final sale items to help give you piece of mind!
If the item you ordered is an item that cannot be returned or exchanged and the garment does not fit, we will honor a 30% discount the same replacement item in a different size. This offer can only be redeemed once per client per garment ordered incorrectly, and only applies to regular price items (no sales, clearance, or combo packs).
If you are unsure of your sizing, please contact us before placing your order so that we can help you get it right the first time.